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The WhatsApp cart

You send 80 carts by hand and fall asleep on your phone.

The checkout of a live does not happen on a website. It happens on WhatsApp, where the customer already is. LiveShopia sends the cart from your number through the WhatsApp Business Platform, Meta’s official one, with buttons for home or locker delivery, cash on delivery or transfer. The customer confirms; you get an order ready to ship.

Updated 11 September 2026
A conversation with buttons The cart, then “How do you want the parcel?”, “How would you like to pay?”, confirmation. No forms, no account.
24 hours The window in which WhatsApp allows free-form messages. Outside it, the cart goes out as a Meta-approved template so it is never rejected.
The cart link The customer views and edits the order from a link, without an account, for 30 days by default. For those who prefer not to type.

How it works

  1. The reservation creates the cart

    As soon as the comment is recognised, the cart goes out on WhatsApp to the customer linked to her TikTok or Instagram account.

  2. The customer picks from buttons

    Home or locker delivery, last time’s address or a new one, cash on delivery or transfer. If your profile asks for a deposit, the bot asks for proof of payment.

  3. The order is confirmed

    With cash on delivery and no deposit, confirmation is immediate. With a deposit, after proof of payment. Then the shipping label goes out automatically.

  4. Every text is yours

    Each bot message is a template you edit, in Romanian and English. The customer gets her own language.

What it does not do

  • It does not use WhatsApp linked through QR or other unofficial routes: your number never risks a ban.
  • It does not send marketing messages without explicit consent; the live announcement only goes to those who opted in.
  • It is not a general chatbot: it answers the order steps and hands over to your team when the customer writes something else.

Frequently asked questions

Do I need the WhatsApp Business API?

Yes, the WhatsApp Business Platform, Meta’s official version. You connect it from the app, with your number, through a sign-up that takes a few minutes.

How much does a message cost?

Meta charges per message, by category. The cart and confirmations are utility messages; replies within 24 hours of the customer writing to you are service messages. Details are in the WhatsApp Business guide.

What if the customer does not reply?

The bot sends a reminder before expiry. If the reservation expires, the item is released and, if there is a waitlist, the next customer gets it.

How does the bot know which number is which customer?

Through account linking: @username, the last four digits of the phone written in the live, or a one-time code. After the first link, the cart arrives on its own.

Pricing: a small subscription plus a price per processed order; a refused parcel counts as an order. Figures are announced at the commercial launch; during the pilot the app is free. Pricing