You don’t know who refused three parcels and who bought ten times.
The customer never creates an account. Her file builds itself from the comment, from WhatsApp and from parcels: her TikTok or Instagram @username, phone number, last address, language, delivered and refused parcels. You see who is in front of you on every order.
How it works
The first order creates the file
From the comment and the WhatsApp conversation: name, phone, address, language.
Every parcel completes it
Delivered or refused, with the date. The trust level updates on its own.
You add what you know
Tags, notes, person or company, IBAN for refunds, block from cash on delivery.
Import and manual orders
Bring old customers from a CSV; orders from DMs are added in two taps.
What it does not do
- It is not a blacklist shared between sellers: data stays with you, as GDPR requires.
- It does not send marketing campaigns; the live announcement is a consented message, not a campaign.
Frequently asked questions
How does LiveShopia link the TikTok customer to the WhatsApp number?
Through the @username typed on WhatsApp, the last four phone digits written in the live, or a one-time code sent by the bot. After the first link, the cart arrives automatically.
Can I delete a customer’s data?
Yes, from her file. Only what the law requires for fiscal documents is kept.
Pricing: a small subscription plus a price per processed order; a refused parcel counts as an order. Figures are announced at the commercial launch; during the pilot the app is free. Pricing