Help
One problem per page: connecting channels, two customers on the same code, the 24-hour window, approving an order, the shipping label, the invoice, customer linking.
Comment capture
How to connect your TikTok account
Connecting TikTok to LiveShopia: what you need, what happens with LIVE comments, and what to do until automatic capture ships.
How to connect your Instagram account
Connecting Instagram through Meta: professional account, permissions for live comments, and what to do when comments do not show up.
Two customers wrote the same code
What happens when two customers write the same claim code: the first by comment time gets the item, the second goes on the waitlist.
The WhatsApp cart
How to connect your WhatsApp number
Connecting a WhatsApp Business Platform number: your own number, Meta sign-up, approved templates, and what to do when messages do not go out.
Why a WhatsApp message did not go out
The WhatsApp 24-hour window: when free-form messages work, when a template is needed, and what LiveShopia does so the message arrives.
How a customer gets linked to her live comment
Customer linking: by @username, by the last four phone digits written in the live, or by the one-time code the bot sends; how it works on TikTok without private replies.
How to resend a customer’s cart
Resending the cart on WhatsApp: from the order, with one button, or through the cart link when the customer has no WhatsApp.