After the order is confirmed, the label is queued automatically for home or locker delivery, with the cash-on-delivery amount from the order. The number appears in the timeline and goes to the customer on WhatsApp with the tracking link.
Real courier connectors (Sameday first, in Romania) are in progress. Until then the app runs with a test connector: the flow is complete but the label does not reach the courier. Create the label in your courier account and add the number to the order under “Manual label”.
If it still does not work: an order without a complete address or a chosen locker cannot create a label; ask for the address from the order. Personal pickup creates no label.